Assistant Head Housekeeper

Grantley Hall is an exclusive, five star luxury hotel and wellness retreat, nestled in the heart of the Yorkshire Dales. With 47 exquisite rooms and suites, four exceptional restaurants – ranging from fine dining to Pan-Asian experience dining and three sophisticated bars. The extensive development has also included the introduction of a tranquil spa and pioneering ELITE luxury gym and executive wellness facility, alongside a stunning events pavilion that seats up to 180 guests with a unique and glamorous champagne and cocktail bar.

Grantley Hall aims to be a leading UK luxury hotel and wellness retreat, bringing a touch of vibrant city centre style to the Yorkshire countryside. We will create a long-lasting legacy that celebrates the rich heritage and history of Grantley Hall. Offering a distinctly different and diverse range of experiences and exceptional customer service, and combined with the  warmth of our welcome, and relaxed Yorkshire charm we aim to create memorable moments for our guests to cherish and a magical place for our friends and colleagues to work. 

Magical | Respectful | Innovative | Passionate | Consistent

Grantley Hall is due to open in Spring 2019, we have an exciting opportunity for Assistant Head Housekeeper to ensure our guests receive a five star service.

https://www.youtube.com/watch?v=4o1dKDe39hA&t=7s

Benefits

  • 31 days annual leave (including bank holidays) increasing with service,
  • Modern and spacious live in accommondation for eligible roles. 
  • Grantley Gateway - discounts on supermarket shopping, cinema tickets, meals out, local attractions and cash back on online purchases. 
  • Increased maternity and paternity leave with length of service.
  • We celebrate success. With a summer party, winter awards ceremony as well team events and incentives. throughout the year we also celebrate training achievements, birthdays, marriages, new babies and length of service awards. 
  • Pension - Eligible team members will benefit from a NEST pension scheme.
  • 24/7 team assistant line.
  • Complimentary nutritious meal when on duty.
  • Team Member of the Month Awards.
  • Refer a Friend Award.
  • All team members will be issued with a bespoke Grantley Hall uniform

Wellbeing  

We are proud to be accredited by The Workplace Wellbeing Charter.

  • We offer all team members free confidential  and confidential assessments, personal fitness programmes and we can offer nutritional advice.
  • We encourage a balanced diet by offering complimentary balanced meals whilst on duty,  
  • We are proud to be a mindful employer and we have mental health first aiders on site.  
  • We regularly hold health and well-being events to ensure we are supporting you and your goals accordingly.
  • We have a confidential 24/7 team assistance line that offers you free telephone counselling as well as legal and financial advice and support.  

Grantley Academy

The Grantley Academy is our dedicated training facility based at East Lodge within the Grantley Hall estate. We offer on the job training, personal development, coaching & mentoring, managerial and supervisory training coupled with professional qualifications specific to each individual’s requirements. 

On arrival, each team member will receive a bespoke development plan to support them in their new job role and their learning journey with us. Whether the dream is of becoming the next Michelin starred chef, leading marketeer or head housekeeper, the Grantley Academy will help pave your way to success.

Joining us at Grantley Hall brings the opportunity of a 5 star career at a 5 star hotel.

Key Responsibilities

  • Adhere to the procedures and methods laid down in the Standards of Performance Manual
  • Assisting the Housekeeper with the ongoing training programme for the Department and maintaining records
  • Conduct Induction and training of all new staff in the absence of the Housekeeper
  • Assist in the organisation of rota’s for cleaning duties in public areas, bedrooms, linen porters and evening staff.
  • Assist in the supervision of cleaning, servicing and final checking of rooms
  • Assist in the organisation, distribution and collection of clean and dirty linen and uniforms.
  • Assist, and in the absence of the Head Housekeeper conduct the monthly stock take and complete appropriate paperwork.
  • Complete daily timesheets for the Department.  In the absence of the Head Housekeeper ensure the correct details are given to Finance for the payroll.
  • Assist in the ordering of cleaning materials and guest supplies.
  • Assist with the Lost Property system
  • Liaise with the Laundry on an ongoing basis  
  • Liaise with outside contractors when required. I.E window cleaners, carpet cleaners and French polishers
  • Communicate with florists and plant providers when required
  • Assist with the ordering of stationery and other departmental items and assist in the completion of regular stock takes.
  • Maintain good links with the spa and other departments on stocking or linen etc and cleanliness
  • Responsibility for checking machinery and equipment for faults and report any defects to the maintenance department in the accepted manner, or to outside contractors when appropriate
  • Responsibility for ensuring that procedures are in place and are followed, reporting any hazards, faults and problems in the bedrooms and public areas to the maintenance department and following through on completion.
  • Assist in the maintaining of equipment, store cupboards and Housekeeping office in a clean and tidy condition.
  • Be aware of guest and hotel security always and ensure all cupboards and storage areas are kept locked after completion of bedrooms.
  • Attend training sessions as required.
  • Ensure correct procedures are in place for reporting accidents and follow through with all filing of correct paperwork and follow up
  • Be aware of individual responsibilities under the Health and Safety at Work Act and ensure safe working methods are always followed
  • Conduct when required Health and Safety training on an ongoing basis with the department according to the Legal Compliance’s
  • Ensure that all COSHH sheets are up to date and the department have read them, fully understand and are fully aware.
  • Comply with all Hotel and Company rules outlined in the Handbook and be aware of Company disciplinary and grievance procedures
  • Ensure that requests by HOD and other Senior Management members are completed.
  • Notify Head of Department or General Manager in the event of absence from work for whatever reason.
  • Wear and maintain the uniform provided
  • To know and live Grantley Hall’s values every day without compromise. 
  • Any other duties that may be requested

Key Skills, Qualities & Experience

  • The successful individual will be confident, self-motivated and present a professional person in all circumstance
  • The ability to demonstrate a strong customer service ethos and the ability to deliver consistently high levels of service delivery
  • Previous experience in a similar position 

STRICTLY NO AGENCIES